Does Baszu issue refunds?
An order can only be cancelled within 24 H from the time it was placed. After this period, we cannot stop the order and refund the amount back.
Refunds are issued to the original form of payment used on an order in the event that it is canceled.
A full refund will be granted if a package will not arrive within 60 days from the time of shipping.
For Out of Stock items: we issue refunds to the original form of payment used if any items on the order sell out and we are unable to replenish in a timely manner.
For Returns: We support issuing refunds to the original form of payment. We also support issuing refunds in the form of store credit to be used on future purchases. Store credit never expires and can be treated just like cash on our online store! The credit can be accessed from your prior registered Baszu account, under “Store Credit “.
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
If you have any questions or concerns regarding refunds, please email support@baszu.com and we will be more than happy to assist!