Since your order has already been processed, it is normal that you receive your order in the next 12 to 20 days. However, there are countries or cities in which the delivery may be faster or slower. Please review our shipping policy. If you have any additional questions, please contact us.

Once your order is processed, in the next 72 hours you should receive your tracking number. If after that, you still don’t have your tracking number, please, contact us.

Many times the transport companies leave the order in the office closest to the customer’s address. We advise you to call with your tracking number and give your name and address to verify that it is there. If your order is not there, please contact us and we will follow your case.

In most cases, you will not have to pay customs, however, this depends on the legislation of each country. As our shipments are mostly made on a unit basis, it is very likely that customs will not be charged.

You can cancel your order during the first 24 hours. After 24 hours you will have to wait to receive the product and make the return. To cancel an order, please fill out this form.

You can request and change during the first 14 natural days since you receive the item following the steps of this form and we will verify the case. Please feel free to check our change and return policy on this link.

You only can request a change during the first 14 natural days since you receive the product. You have to request a change on this form by completing all the information that is requested. Once we receive your request, one of our dedicated customer support will contact you with the address to where you have to send the item. Then, you have to ship the item to these addresses and send us back the tracking number. Once we receive the tracking number, we’ll be able to send you a new item with the characteristics that you need. Sometimes, you will have to pay for the shipping, it really depends on which post email company you use.

After completing the form, customer support will contact you to provide the address to which the product should be returned.
The product must be sent through a postal system that allows tracking, the tracking number must be provided to customer support for follow-up. Once customer support receives it, we’ll be able to make the refund or delivery a new product.

Our customers have the right to return the product within 14 natural days. This term will expire on the 14 natural days of the day the product has been purchased by the customer. All items MUST BE returned in their ORIGINAL CONDITIONS, unused, unwashed, with all labels, including the protective hygienic band, and without altering the original size of the packet. Damaged, soiled items, and altered, will not be accepted for return.
Please, read our Return Policy to understand if you can return your item or not. No refund requests will be accepted after 14 calendar days for any reason.