Shipping Policy
We have free shipping. All Orders, No Minimum.
How long will it take to ship my order?
All orders are processed within 48 business hours and shipped within 1-2 business days.
When will I receive tracking information:
As soon as your order is fulfilled (shipped), you will receive a notification of your tracking number by email.
If you do not receive your tracking number within 48/72 business hours, please contact us!
Please note we can’t ship to armed forces (APO / FPO).
Shipping Time:
US and Europe orders usually take between 7-20 business days to be delivered from the date they are shipped.
Worldwide other countries’ and regions’ orders take 15-20 business days and in rare cases can take 30+ business days. Please note in some countries, customs may cause an additional delay in delivery.
What countries do you ship to?
Countries and regions we ship to:
United States
Canada
Australia
New Zealand
United Kingdom
Germany
France
Italy
Spain
Denmark
Netherlands
Finland
Iceland
Switzerland
Sweden
Japan
South Korea
Singapore
Malaysia
Hongkong
Israel
United Arab Emirates
Brazil
Mexico
Other EU countries not on this list
We recommend that you keep an eye on your tracking.
If you have more than one item, it’s very likely you will receive them separately. Each item will have its own shipping code.
Shipping is notified by email with a tracking number. Delivery time count from the day that you receive the tracking number.
If you have questions or haven’t received your order, please contact our support team.
SHIPPING/DELIVERY TERMS AND CONDITIONS
1. DELIVERY TIME
1.1 Final delivery time depends a lot on each country and city, we don’t guarantee an exact day or time.
1.2 Delivery time is represented on business days. We don’t make refunds because of shipping delays.
1.3 All shipping times displayed on our website are estimated as AVG.
2. DELIVERY
2.1 In most cases delivery will be at the customer’s address, however in some cases, depending on the local post mail, it may be required that customer have to pick up the packing at the near local post office.
2.2 Customs. Customs are customer responsibilities. We don’t cover customs charges and we don’t make refunds because customers don’t solve customs procedures.
2.3 Carrier company can just leave it in the customer inbox, no signature is required. We don’t make a refund if the tracking code is showing as delivered and the customer doesn’t have the items because were stolen.
3. SHIPPING
3.1 If an order contains more than one item, is probably that we’ll ship it in different packs, each pack will have a different tracking code.
3.2 We work with local post mail once the packages arrive in the customer’s country to ensure a free shipping service.
4. TRACKING CODE
4.1 Tracking Codes are provided by email once the product is taken by our shipping company.
4.2 Tracking Codes are not updated in real-time, and we can’t guarantee that they work properly all the time. We’ll do all possible to keep customers informed about the pack status.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route, but you can cancel an order within 24 hours after placing an order and reorder with accurate details.
Notes:
1. If the order is canceled by the customer more than 24 hours after placing an order, the customer must bear any return shipping fees that may apply.
2. If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Baszu Store will not replace the order or issue a refund.